Order Status

Upon successful delivery of the ordered items to the address provided by the customer, Heatso shall consider the transaction complete and fulfilled.

Delivery status will be confirmed through the tracking information provided by our designated shipping partners. Customers are encouraged to track their orders using the provided tracking details.

Once an item is marked as "delivered" based on the tracking information, the responsibility for the items purchased through Heatso is transferred to the customer.

Heatso shall not be held responsible for any loss, damage, theft, or misplacement of items that occurs after the confirmed delivery. It is the customer's responsibility to ensure the security and safety of the delivered items.

In the event of any dispute regarding the delivery or condition of items after the confirmed delivery, Heatso reserves the right to request supporting documentation and conduct an investigation. However, Heatso is not obligated to provide a refund, replacement, or any form of compensation.

Heatso shall not be held responsible for any delays, non-deliveries, or issues arising from circumstances beyond our control, including but not limited to natural disasters, strikes, wars, or any other force majeure events.